Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at towndecorator@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at towndecorator@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
RETURN AND REFUND POLICY
Because our products are made to order or fulfilled especially for each customer by our production and fulfillment partners, we generally do not accept returns or exchanges for incorrect size or color selections, changes of mind, or buyer’s remorse. Please review all product descriptions, measurements, and size guides carefully before ordering.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery at towndecorator@gmail.com.
Please include:
• Your order number
• A description of the problem
• Clear photographs showing the item and the issue
• A photograph of the shipping package and label, when applicable
After reviewing the information, we may offer a replacement or refund. Please do not return an item unless we provide return instructions.
CANCELLATIONS AND ORDER CHANGES
Orders are submitted to our production or fulfillment partners shortly after they are placed. If you need to cancel or change an order, contact us immediately at towndecorator@gmail.com. We cannot guarantee that an order can be changed or canceled after production or fulfillment has begun.
SIZE, COLOR, AND PRODUCT VARIATIONS
We do not provide refunds or exchanges when a customer selects the wrong size, color, style, or shipping address. Colors may vary slightly because of differences between computer or mobile-device displays and the finished product. Minor variations that are normal to the production process are not considered defects.
ITEMS WITH DIFFERENT RETURN TERMS
Certain products fulfilled by third-party partners may have return terms stated separately on their product pages. When separate terms are displayed, those product-specific terms apply.
REFUNDS
If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit-card company may require additional time to post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at towndecorator@gmail.com.
GIFT CARDS AND FINAL-SALE ITEMS
Gift cards and products clearly identified as final sale cannot be returned or refunded, except when required by applicable law.
This policy does not limit any rights available to you under applicable law.